Social Media Specialist


LOCATION:  Downtown St. Catharines, Ontario

START DATE:  Immediately


JOB TYPE:  Full-Time



We are looking for an energetic, enthusiastic and dedicated Social Media Specialist to join our Clickback marketing team.  This experienced professional will be responsible for managing and executing on all social media initiatives and building our referral and review programs to help drive leads and growth for Clickback. This role reports directly to the Sales and Marketing Manager.

Role and Responsibilities:

Social Media

  • This role will manage and execute on all aspects of our social media marketing initiatives and assist with strategy development
  • Develop and expand Clickback’s social media presence to increase leads using all current platforms; LinkedIn, Twitter, Instagram, Facebook, Pinterest, etc.
  • Create and run paid social media ads to increase and develop qualified leads
  • Research new and upcoming social media platforms that can be used
  • Crowdsourcing – research to find blogs and websites, such as Quora, answering questions or comments about our industry or products with goal of being part of the online conversations with goal of promoting Clickback, its services and to drive sales leads.
  • Prior experience using Social Media Marketing tools
  • Prior experience with brand reputation management
  • Ability to stay current and up-to-date on social media tools and industry trends
  • Prepare social media/blog reports and recommend options to improve social media or other marketing outcomes.
  • Post on the social media accounts of management team members as needed


Referral/Reviews Program

  • This role will manage our online reputation in all aspects and help to develop our brand identity so our company is perceived positively
  • Increase our Word-of-Mouth and Referral marketing qualified leads by working with the Sales and Marketing Manager to develop and expand our referral program using our third-party platform used in house
  • Experience with Referral Rock or other third-party referral programs preferred
  • Help manage our online reputation by boosting positive reviews about our brand and product via reviews websites
  • Work with Sales and Marketing Manager to execute a reviews program using Capterra, G2 Crowd and other online reviews sites
  • Prior experience building out referral and reviews programs preferred
  • Experience working with reviews sites such as Capterra and G2 Crowd preferred


What You Will Need:

The most important part of any role at Clickback is to think “customer first” by acting as the company storyteller.

  • Have 4+ years’ experience growing B2B follower base for social media accounts
  • Have 3+ years’ experience running B2B paid social media ads
  • Have 3+ years’ experience crowdsourcing for B2B preferred
  • Prior experience building referral and review programs preferred
  • Highly articulate with an excellent command of written English
  • An excellent researcher, proof-reader, editor, and fact-checker
  • Outstanding knowledge and experience with MS Office and WordPress is ideal
  • The ability to work well independently and as part of a team
  • Proactive with a positive outlook and willingness to take initiative
  • Curious and not afraid to ask questions to learn or when unsure
  • Excellent planning, prioritization and time management skills and willingness to take ownership of tasks
  • Detail and results oriented and passionate about your contributions


What Would Be An Asset:

  • Prior experience with Wrike and HubSpot or proven track record learning web-based software
  • Previous experience working in a B2B industry with preference at a SaaS or tech company
  • Prior experience with email marketing software
  • Experience with collecting and analyzing data using Google Analytics, HubSpot, etc.


What you will get:

  • Opportunity to work for a successful and growing SaaS company
  • Working with cool, leading edge software products
  • Competitive salary
  • Christmas and Year-End bonuses
  • Great health and dental benefit programs
  • Retirement savings program
  • Ownership opportunities for all staff
  • Work close to home here in Niagara, no need for long commuting
  • A great corporate culture that is a ‘nonpolitical’ transparent culture, with a “work hard, play hard” attitude
  • Flexible and reasonable work hours that don’t impact your life outside of work

How to Apply for this Position?


Please send your resume to careers(at)clickback(dot)com if you are interested in this opportunity. We thank all applicants, however, only those selected for an interview will be contacted.

Why You'll Love Our Team

Our Culture

We are a highly energetic, innovative, entrepreneurial company with room to grow. We don’t take ourselves too seriously and strive to maintain a casual, professional and highly productive work environment for our team. Clickback employees enjoy many perks, including the ability to wear jeans to work every day, birthday parties and monthly massages at the office.


At Clickback, we offer a great benefits package including medical, dental, vision, life insurance, and disability. We also offer paid time off, sick days and company holidays. That’s not all! Employees receive Christmas bonuses, annual bonuses and could be included in an employee trust to share in the ownership of the company.

Clickback is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, provincial or local laws. Clickback’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay, and dismissal.

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