Partner and Referral Development Manager


LOCATION:  Downtown St. Catharines, Ontario

START DATE:  Immediately


JOB TYPE:  Full-Time

We are looking for an energetic, enthusiastic and dedicated Partner and Referral Development Manager to join the Clickback team. You are an experienced professional who will be responsible for managing all current and future Partner Channels with a focus on customer and partner referrals. You will also be responsible for partner development, onboarding, support and growth.


This role reports directly to the Growth Marketing Manager and will have close strategic relationships with the President and Sales Manager.

What you’ll be doing:

  • Driving sales leads from our partners and referral programs to our Inside Sales team as a key lead driver for the company
  • Building relationships with top tier partners and clients through regular phone and email touchpoints
  • Using Salesforce and SalesLoft to keep accurate records
  • Build out partner and customer referral programming with our marketing department
  • Account manage our partners
  • Must enjoy talking with partners and building relationships, sending them business and asking them for leads
  • Own and build Clickback referral programs for customer and partners using third-party referral program software, such as Referral Rock
  • Previous experience building out and developing referral programs with goal or focus on driving lead growth
  • Research, propose new partner verticals to management
  • Ability to manage and support existing relationships through phone calls or emails, with group of 80+ partners to ensure their needs are effectively addressed
  • Can easily present ideas in a clear fashion and has a proven track record of execution, preferably in capacity of new referral program rollouts
  • Can manage, organize and attend tradeshows in the U.S. to build new relationships
  • Serve as first level of escalation for partner related problems or issues


Candidate Overview:

  • You are technically savvy
  • You take initiative and feedback for continued professional improvement and development
  • You are analytical and data-driven to help scale leads from existing programs or to propose new initiatives
  • You can present new ideas but also run with what’s currently in place
  • You are a team player and enjoy collaboration but can also work independently
  • You are not afraid to pick up the phone and call partners or customers
  • You have previous experience with building or executing referral programs
  • You are proactive with a positive outlook and willingness to take initiative
  • You have a customer first mindset
  • You are detailed and focus on data-driven results to help drive company lead growth and are passionate about your contributions

What you will need:

  • Minimum 5 years of Business Development and/or Account Management experience. Preference will be given to those who have developed or worked on Referral and/or Business and Partner Programs
  • Experience with Salesforce and/or SalesLoft to accurately enter, update, and maintain partner information, keeping comprehensive and accurate information
  • Strong ability to develop relationships with partners
  • Ability to learn technical information and share with a non-technical audience
  • Strong online presentation skills
  • Strong written, verbal communication and listening skills
  • Excellent planning, prioritization and time management skills and willingness to take ownership of tasks
  • Fully proficient with Microsoft Office Suite of products

What would be an asset:

  • Experience in a software or SaaS company
  • Experience in B2B industry
  • Experience with Salesforce, SalesLoft and GoToMeeting. If no experience, must be able to quickly learn new software.
  • Experience working with third-party referral program software, such as Referral Rock

What you will get:

  • Opportunity to work for a successful and growing SaaS company
  • Working with cool, leading edge software products
  • Competitive salary
  • Christmas and Year-End bonuses
  • Great health and dental benefit programs
  • Retirement savings program
  • Ownership opportunities for all staff
  • Work close to home here in Niagara, no need for long commuting
  • A great corporate culture that is a ‘nonpolitical’ transparent culture, with a “work hard, play hard” attitude
  • Flexible and reasonable work hours that don’t impact your life outside of work

How to Apply for this Position:

Please send your resume to careers(at)clickback(dot)com if you are interested in this opportunity. We thank all applicants, however, only those selected for an interview will be contacted.

Why You'll Love Our Team

Our Culture

We are a highly energetic, innovative, entrepreneurial company with room to grow.  We don’t take ourselves too seriously, and strive to maintain a casual, professional and highly productive work environment for our team.  Clickback offers flexible work hours to help provide a good work-life balance with a work-hard play-hard culture. Clickback employees enjoy many perks, including the ability to wear jeans to work every day, birthday parties, team building events, and monthly massages.


At Clickback, we offer a great benefits package including medical, dental, life and disability insurance.  We also offer paid time off for sick days, bereavement, emergencies and company holidays.  That’s not all!  Employees receive Christmas bonuses, discretionary annual bonuses and could be included in an employee trust to share in the ownership of the company.  Clickback is also concerned about your future, and that is why we offer a competitive RRSP program, it’s never too early to plan for the future!

Clickback is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, provincial or local laws. Clickback’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay, and dismissal.

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